| Q: How is shipping calculated? |
| A: Shipping is included in the price for T-shirts, bags and magazine subscriptions. For all other items, shipping will be calculated at checkout, after you enter your ship-to address. |
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| Q: When will my Credit Card be charged? |
| A: Your credit card will be charged at the time you submit your order. |
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| Q: What are your Shipping Options within the US? |
A: Standard Shipping
UPS Ground Shipping: Standard orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 5-7 business days after it was placed.
Priority Mail: Standard orders will be processed (pending credit card approval) in 1-2 business days. A business day is Monday through Friday, except holidays. Customers can expect to receive their order 4-5 business days after it was placed. (Please note that this shipping method is mainly used for orders shipping to post office boxes)
Rush Shipping
Rush orders - if they are received by 3:00 p.m. Central Standard Time, Monday through Friday, are expected to ship the same day (pending credit card approval). Please note that we cannot ship by UPS to post office boxes
UPS Next Day Air: Next Day Air orders are accepted through 3:00pm CST every business day. In most cases, we'll ship your order that same day (pending credit card approval) for delivery the following business day. A business day is Monday through Friday, not including holidays.
UPS 2nd Day Air: 2nd-Day Air orders will be processed the same business day (pending credit card approval). A business day is Monday though Friday, not including holidays. Customers can expect delivery two business days after the order is processed.
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| Q: What is your return policy? |
| A: All products are non-returnable. |
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| Q: Is my personal information secure? |
| A: Yes! We use Secure Socket Layer protection for the transmission of all personal data, including credit card information. You can check the security status of any page with tools specific to your browser. See your browser's help files for further information. |
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| Q: What Payment Options do you accept? |
A: We accept the following credit cards as payment:
- Visa
- MasterCard
- Discover
- American Express
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| Q: What if I received a damaged item? |
| A: : If you receive an item damaged, please notify us as soon as possible. We will either replace your item, or we will provide a prepaid return label for you to return the item for a refund. |
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| Q: If I prefer not to order online, can I call in my order? |
A: Yes! If you are not comfortable using a credit card online, call or fax Customer Service (see below), or mail your check, along with your item numbers(s) to:
Mix Books
P.O. Box 16886
North Hollywood, CA 91615-5158
Phone: 800-860-7087(U.S. Only)
818-487-2020
Fax: 818-487-4550
EMail: audionet@espcomp.com
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